Privacy Policy

Information we collect

• Information you provide — name, email, telephone, and any correspondence you send through our contact or enquiry forms.
• Usage data — pages visited, time on site, referring URL, and approximate location, collected through standard analytics.
• Cookies — small files that keep the site working and help us understand how it is used. You can disable cookies in your browser.

How we use your information

• To respond to enquiries and the legal services you request.
• To open and conduct a retainer where instructions are accepted.
• To meet our regulatory and legal obligations.
• To improve our website and the way we communicate.

Sharing your information

We do not sell your personal information. We may share it with service providers who help us operate this website (such as hosting and analytics providers), with regulators where required, or with counterparties to a retainer only with your consent or as permitted by law and our professional rules.

Data retention

We retain personal information for the period required by the Solicitors Regulation Authority and applicable law, and then securely destroy or anonymise it.

Your rights

Under UK GDPR you may request access to, correction of, or deletion of your personal information, and may object to certain processing. To exercise these rights, contact us at clerks@sterlingvance.co.uk. You may also complain to the Information Commissioner's Office.

Security

We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last revised.

Contact us

Questions about this policy or your data? Email clerks@sterlingvance.co.uk. We are based in England and Wales.